troubleshooting
Q: I’m having trouble logging in, registering, or topping up coins. What should I do?
Q: My Coin Boost feature isn’t working. How can I get help?
Q: The feeder malfunctioned/my coins were deducted but no food was dispensed. How do I get a refund?
Q: I’m having problems with my Purrrrfect Plan (e.g., activation, benefits). What do I do?
Q: I saw a sick/injured cat on the live stream. Why isn't anyone helping? What can I do to help?
Q: Where can I share feedback or suggestions?
Addressing Your Concerns About Our Mission & Operations
Q: As a for-profit company, doesn’t Purrrr want more stray cats to exist so you can make money? What are you doing to control the problem?
Q: What kind of kibble do you use for the stray cats?
Q: How do you choose where to place feeders?
Q: Why do most of the feeders appear to be in China? Can I choose to feed cats in the U.S.?
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